Privacy Policy

Last updated on April 15, 2025

 

1. Overview

www.linkforcare.com (hereinafter referred to as "CareSIM") is operated by "Link For Care Limited" ("we," "us," or "our"). We understand the importance of protecting your privacy and are committed to respecting your fundamental rights and taking all necessary measures to safeguard your personal data. This Privacy Policy ("Policy") details how we collect, use, disclose, retain, and protect your personal information ("Personal Data" or "Information"). Additionally, this Policy outlines your rights and choices regarding your Personal Data and provides contact information for resolving related issues. Please read this Privacy Policy carefully.

By registering for an account or otherwise using or accessing any of CareSIM's websites, applications, products, software, tools, data sources, and/or services (collectively, the "Services"), you acknowledge your understanding and agreement to the terms of this Policy.

 

2. How We Collect Information

We collect your data through various methods:

  • From Users: For example, when registering for an account, accessing and browsing the app, or submitting shipping information.
  • Automatically Collected: For instance, when interacting with our products and services, using mobile apps on devices, or opening webpages.
  • Other Sources: Such as public databases, social media platforms, third-party data providers, and our joint marketing partners.
  • Self-Generated: Based on your device information and usage habits, we may analyze your preferences and push product or service information that may interest you. You have the right to choose not to provide Personal Data, but please note that this may affect your use of certain Service features. For information on which fields are mandatory, please feel free to contact us.

 

3. Information We Collect and How We Use It

Information We Collect

To provide you with Services or comply with legal obligations, we may need to collect and use certain Personal Data. If you do not provide the information we require, we may not be able to offer the requested products or services.

1. When you visit our official website or use our mobile app, the server automatically records the following device information:

  • IP address and location
  • Browser and device name and version
  • Operating system type and version, language preference
  • eSIM card eID
  • eSIM-related information: profile name, ICCID, MNO, DP+ Address
  • Email address during registration
  • Visited webpages and URLs
  • Time spent on these pages
  • Information searched on the Service
  • Access time and date, and other statistical data

Usage Note: This information is used to identify potential misuse, determine and apply appropriate permissions, debug errors, resolve issues, and establish statistical data on Service usage, compatibility, and traffic. The statistical information is presented in aggregate form and is not used to identify any specific user.

2. We receive and store information you provide when creating an account, posting content, purchasing, or filling out any online forms on the Service, including:

  • Contact and payment information collected during order placement, such as name, address, email address, phone number, and credit card details.
  • Account details collected during registration, such as username and unique user ID.
  • Geolocation data, such as latitude and longitude.
  • eSIM ICCID, profile name, MNO, DP+ Address
  • Any other materials you wish to submit, such as articles, images, feedback, etc.

Usage Note: We use the above information to provide products and services and manage your account, including processing Service-related payments, billing, and requests. Additionally, we use this data to process your requests related to third-party products and services obtained through your account.

How We Use Information

Beyond the aforementioned purposes and uses, we also use information in the following ways:

  • Creating and managing user accounts
  • Fulfilling and managing orders
  • Delivering products or services
  • Improving products and services
  • Sending administrative information
  • Responding to inquiries and providing support
  • Requesting user feedback
  • Enhancing user experience
  • Publishing customer reviews
  • Managing sweepstakes and contests
  • Enforcing terms and conditions and policies
  • Preventing abuse and malicious users
  • Responding to legal requirements and preventing harm
  • Running and operating the Services
  • Serving targeted advertisements
  • Sending marketing and promotional messages

The processing of your Personal Data depends on how you interact with the Service, your location in the world, and whether one of the following applies:

  • (i) You have consented to the processing for one or more specific purposes (excluding Personal Data processing subject to the California Consumer Privacy Act or European Data Protection Laws);
  • (ii) The provision of the information is necessary for the performance of a contract with you and/or any pre-contractual obligations;
  • (iii) The processing is necessary for compliance with your obligations;
  • (iv) The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  • (v) The processing is necessary for the pursuit of legitimate interests by us or third parties.

Please note that, under certain laws, we may process information without relying on consent or any other legal basis mentioned below, in cases where you have not objected (through opting out). Regardless, we are happy to clarify the specific legal basis applicable to processing, especially whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

 

4. Device Permissions and Usage Notes

To provide a more personalized and optimized service experience, our mobile app may request the following permissions:

  • User Installed Apps List Permission: Allows us to access the list of apps on your device to recommend services or products related to your installed apps.
  • Media and Files Permission: Enables us to access your media library and files to upload or download required content when using the Service.
  • Microphone Permission: Access to your microphone is required when using voice input or voice call features.
  • Camera Permission: We will request access to your camera when you wish to upload images or make video calls through the app.
  • Location Information Permission: Allows us to provide location-based services, such as nearby business recommendations or location services.

We commit that the above permissions are only enabled when you use the related features and can be managed in your device settings at any time. We will strictly comply with relevant laws and regulations to ensure the security of your Personal Data.

 

5. Information Security Management

Data Retention

We retain your personal information only for the period necessary to fulfill the purposes outlined in this Policy (including meeting legal, accounting, or reporting requirements).
After you update or delete personal information, we may continue using aggregated and non-identifiable data.
Upon expiration of retention periods, personal information will be permanently erased, with corresponding termination of access, deletion, correction, and data portability rights.

Security Measures

We implement rigorous security protocols through controlled server environments, employing reasonable administrative systems, technical safeguards, and physical protections to prevent unauthorized access, use, alteration, or disclosure of personal information.

Important Notes:

  • Internet data transmission carries inherent security limitations - absolute security cannot be guaranteed
  • Despite maximum efforts, third parties may intercept transmitted information through technical means
  • You acknowledge potential security risks in any information exchange via our Services

Cross-Border Transfers

For operational needs, your information may be transferred to/stored in jurisdictions outside your residence. For transfers outside the EEA or to international organizations, detailed legal bases and safeguard measures can be obtained via contact information provided at the end of this document.

Information Disclosure

We only share information with confidentiality-bound affiliates or trusted third parties under these circumstances:

  • Essential service support: Providing minimum necessary information for service functionality
  • Legal compliance: Responding to subpoenas, judicial processes, or lawful government requests
  • Business restructuring: Compliance-driven transfers during mergers, acquisitions, or asset sales

Third-party providers must adhere to privacy protection standards equivalent to ours and are prohibited from unauthorized data usage.

Security Incidents

In case of security vulnerabilities or data breaches potentially harming user rights, we will:

  • Immediately activate emergency protocols for system reinforcement
  • Notify affected users via registered email without undue delay
  • Report to regulators and cooperate with investigations as required by law
  • Provide necessary assistance to law enforcement when legally mandated

 

6. User Rights

You are legally entitled to the following personal information rights:

Fundamental Rights

  • Right to Access: Obtain copies of personal information we hold and processing explanations
  • Right to Rectification: Request correction of inaccurate/incomplete information
  • Right to Deletion: Demand erasure of collected data (subject to legal exceptions)
  • Right to Withdraw Consent: Revoke previously granted processing authorizations
  • Right to Restriction: Suspend non-essential information processing scenarios
  • Right to Data Portability: Receive structured, machine-readable data copies
  • Right to Object: Challenge data processing based on public interest/legitimate interests

GDPR-Specific Rights

European Economic Area (EEA) users additionally enjoy:

  • Right to Object to Direct Marketing: Refuse marketing communications without justification
  • Right to Human Intervention: Request manual review of fully automated decisions
  • Right to Lodge Complaints: File grievances with national data protection authorities

Exercising Your Rights

Submit written requests through contact details at the end of this document, including:

  • Sufficient identity verification (preventing unauthorized access)
  • Clear request description with legal basis
  • Accurate information identification and location

We will provide substantive responses within 30 days after verification, with prior notification for complex cases requiring extended processing.

 

7. Additional Terms

Payment Processing

We utilize PCI-DSS compliant third-party payment processors to handle transaction information. Payment processors manage your payment data under their independent privacy policies. We recommend reviewing their data processing rules through the payment providers' policies.

Account Deletion

You may self-delete personal information via account settings or submit a written deletion request. Please note:

  • Data deletion scope may vary across service modules
  • Some transaction data may be retained per statutory retention periods for compliance
  • System backup data will be automatically purged after storage cycles

Minor Protection

We prohibit children under 13 from registering accounts or submitting personal information. Guardians may request data verification/deletion via simforcare@linkforcare.com. Please note:

  • EEA users must be at least 16 years old for independent data processing authorization
  • Some jurisdictions permit guardians to authorize data processing for minors

Cookie Technology

We use cookies for:

  • Maintaining login status and preference settings
  • Analyzing service usage trends (via tools like Google Analytics)
  • Optimizing ad relevance

Cookie permissions can be managed through browser settings, but some service features may be limited.

Do Not Track

Our systems currently do not respond to Do Not Track (DNT) browser signals, but we limit tracking through:

  • Ad targeting using de-identified user profiles
  • Maximum 6-month retention for behavioral data
  • Ad preference center for personalized settings

Advertising Partnerships

We may share de-identified data with:

  • Ad platforms like Google Ads/Facebook Ads
  • Third-party analytics providers
  • Affiliate joint marketing programs

Personalized ads can be disabled via privacy settings.

Affiliate Collaboration

We share essential operational data within the Link For Care corporate group to enhance service synergy. All affiliates adhere to this Policy.

Email Subscriptions

Marketing emails contain unsubscribe links (typically located at the email footer). Transactional emails remain unaffected. We guarantee:

  • No sale of email addresses to advertisers
  • Two-factor authentication for account security
  • Marketing frequency capped at twice weekly

External Links

Services may contain third-party website shortcuts. We recommend:

  • Reviewing third-party privacy policies
  • Exercising caution when submitting information
  • Reporting infringement issues through official channels

Policy Updates

We will notify users via in-service notices and registered emails for material changes including:

  • Changes in legal bases for data processing
  • Adjustments to user rights exercise methods
  • Modifications to primary cross-border transfer destinations

 

8. Effectiveness Statement

From the Effective Date, continued use of Services constitutes your:

  • Complete reading and understanding of all Policy terms
  • Consent to our described personal information handling
  • Confirmation of full legal capacity or proper authorization

If using Services on behalf of an entity, you warrant proper authorization.

 

Link For Care Limited